1. Any order confirmed by the Seller will be delivered to the address indicated on the order. It is however specified that the Seller markets only to the following countries:

Germany, Belgium, Bulgaria, Cyprus, France, Monaco, Italy, Luxembourg, United Kingdom (UK), Romania, Denmark, Netherlands, Ireland, Sweden, Switzerland, Greece, Finland, Spain, Slovenia, Portugal, Malta, Croatia, Poland, Hungary, Norway, North Macedonia, Bosnia and Herzegovina, Albania, Montenegro, United Arab Emirates, United States, Russia, Israel, India.

Information on import taxes and VAT:

Customs duties and VAT is included in the prices of items destined for the following countries / regions: European Union, Switzerland. The price displayed on the site is therefore the actual amount to be paid, all costs included.

2. Delivery costs are invoiced in accordance with the indications mentioned on the Site on the day of the order. The costs of accessing and connecting to the Site to place an order remain the sole responsibility of the Purchaser.

3. The Seller makes its best efforts to ensure delivery within five (5) working days of receipt by the Buyer of the order confirmation. However, this is an indicative deadline.

4. The risk of loss or damage to the goods is transferred to the Purchaser when the latter, or the third party designated by him (and who is not the carrier designated by the Seller), takes physical possession of the goods.


You have the right to withdraw from this contract within fourteen days, provided that the products have not been opened and used.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must notify us (CHADO Sarl - 16 rue Neuve-du-Molard, 1204 Geneva, Switzerland - +41 22 347 26 44 - contact [@] your decision of withdrawal from this contract by means of an unambiguous declaration (for example, letter sent by post or e-mail).
In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, excluding delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day of receipt of your return to our premises. We will refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. We may defer reimbursement until we have received the item or until you have provided proof of shipment of the item, whichever is the earlier.

You must return or return the goods (the return costs being the responsibility of the purchaser), to CHADO Cosmetics without undue delay and, in any event, at the latest fourteen days after you have communicated to us your decision to withdraw from this contract This period is deemed to have been met if you return the goods before the expiry of the fourteen day period.

You will have to bear the direct costs of returning the goods.